Warranty and Service

Overview We ship your order from Taiwan. Once we receive your payment, we’ll arrange delivery. If you registered on our website, you can check your order status anytime by logging in. (Guests will not have access to order tracking through the website.)After shipment, you’ll receive an email from us with the tracking number and courier details. Please remember to check your spam folder if you don’t see our email in your inbox.Please avoid using Hotmail, Outlook, or iCloud as your…

Overview We ship your order from Taiwan. Once we receive your payment, we’ll arrange delivery. If you registered on our website, you can check your order status anytime by logging in. (Guests will not have access to order tracking through the website.)After shipment, you’ll receive an email from us with the tracking number and courier details. Please remember to check your spam folder if you don’t see our email in your inbox.Please avoid using Hotmail, Outlook, or iCloud as your…

Generally, we don't ship different items in a single order separately. However, if you'd like to receive part of your order before all of the items are in stock, we are willing to ship the items as they become available. You will be responsible for extra shipping costs, but we are happy to send the available items upon request.

If you live in Taiwan, mainland China, or Hong Kong, tax is already included in the price of the product. If you live outside this area, you may have to pay import tax or customs fees depending on your country's regulations.

After you have placed an order with us, you should receive two emails: an order confirmation and a payment confirmation. The order confirmation verifies the details of your order, and the payment confirmation verifies that you have successfully paid for the products. If you do not receive BOTH emails within 30 minutes of your order, please check your spam folder. If you need additional assistance, please contact us at service@kidspero.com

After your order has shipped, you will receive an email with the tracking number of your parcel. You can check the shipment information using this tracking number on the shipping company's website.

There are a number of variables in fulfilling and shipping orders, including processing time, destination, and shipping companies. In general, most orders ship to Asia within 1 week, and to Europe and the U.S. within 2 weeks. If your online status is "sent" or the status hasn't changed for an extended period of time, please contact the shipping company or contact us at info@kidspero.com to resolve the issue.

If you are not satisfied, you can return the product within 15 days of receiving it. The product must be in new condition, with no damages. Please note that you are responsible for shipping costs if you choose to return a product.

If you have placed an order, but the order has not yet shipped, you can still modify the order. To make modifications, you can email us at sercice@kidspero.com. In the email, please include your name, the order number, and the modifications you'd like to make.

If you cancel an order that has not yet been shipped, you will receive your refund within 15 days of the date you cancelled the order. If you return the product (in new condition,) you will be refunded within 15 days after we've received the return. You will be refunded using the same method as your original payment.