Our guarantee only applies to car seats and strollers purchased on our website. The guarantee period is 12 months from the date of the invoice. The guarantee covers issues caused by quality and manufacturing, but not issues caused by damage or misuse. The guarantee does not cover the following situations:

  • Damage or misuse caused by not following the manual.
  • The products has been damaged or modified by you or another party.
  • Negligence or misuse after receiving the product.
  • The serial number has been removed or destroyed.
  • Damages from normal wear and tear.
  • Damage caused during an accident or crash.

If you feel there is an issue with your product due to quality or manufacturing, you can claim your warranty by emailing us at service@kidspero.com. Please include your name, order number, a description of the issue, and photos. If your issue falls under warranty, we will be happy to repair or refund the product.