Shipping policy

Overview

We ship your order from Taiwan. Once we receive your payment, we’ll arrange delivery. If you registered on our website, you can check your order status anytime by logging in. (Guests will not have access to order tracking through the website.)

After shipment, you’ll receive an email from us with the tracking number and courier details. Please remember to check your spam folder if you don’t see our email in your inbox.

Please avoid using Hotmail, Outlook, or iCloud as your contact email, as our messages may not reach you.

About Shipping

  • The goods will be delivered within 7-14 working days.
  • The delivery time will depend on the scheduling of the local delivery service.
  • If you need to update the consignee information, please contact us within 1 day of receiving your order confirmation email.
  • Before the product is shipped, kindly inform customer service if the delivery address is a residential address, or include a note during checkout.
  • Please note that any import customs duties, if applicable, will be the customer’s responsibility.
 

Shipping charges

  • Shipping costs are non-refundable. You will be responsible for the risk of loss or damage to the product during shipping, both to and from Kidspero.
  • If there are issues with customs clearance or any other problems preventing delivery, the customer is responsible for covering associated costs.

Shipping returns

  • Overseas orders refer to shipping addresses outside of Taiwan.
  • Please note that we do not accept returns for overseas orders after shipping.

Customs Clearance & Return Policy

  • Customers are responsible for any customs duties, taxes, and import procedures required by their local authorities. If the recipient fails to complete customs clearance and the parcel is returned to us, the following policy applies:
  • The original shipping fee is non-refundable.
  • Any return shipping costs, customs duties, or handling fees incurred due to the failed delivery will be deducted from your refund.
  • The remaining balance (if any) will be refunded to your original payment method once the package is received and inspected.
    We highly recommend customers to monitor their shipment and respond promptly to customs notifications to avoid unnecessary delays or charges.