If part of my order is currently out of stock, can you send me the in-stock items first before the rest of the order becomes available?
Generally, we don't ship different items in a single order separately. However, ...
Warranty and Service
Is tax included in the price of the product?
If you live in Taiwan, mainland China, or Hong Kong, tax is already included in ...
How can I confirm that payment has been successful?
After you have placed an order with us, you should receive two emails: an order ...
How can I check the status of my order?
After your order has shipped, you will receive an email with the tracking number...
How long will it take to receive my order?
There are a number of variables in fulfilling and shipping orders, including pro...
Can I return a product?
If you are not satisfied, you can return the product within 15 days of receiving...
Can I change or cancel my order?
If you have placed an order, but the order has not yet shipped, you can still mo...
If I choose to cancel or return a product, when will I receive my refund?
If you cancel an order that has not yet been shipped, you will receive your refu...
What should I do if my package has been damaged during shipping?
We guarantee that our products are in new condition and undamaged before shippin...
What is your warranty policy?
This guarantee only applies to car seats and strollers purchased on our website....